Timberland
Timberland Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Timberland has 1.9 star rating based on 98 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Timberland to a friend or colleague.
- Rating Distribution
Pros: Product is low quality, Appearance of product, Boots.
Cons: Poor experience will not shop there again, Bad products, Boots failing.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Timberland has 1.9 star rating based on 98 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Timberland to a friend or colleague.
- Rating Distribution
Pros: Product is low quality, Appearance of product, Boots.
Cons: Poor experience will not shop there again, Bad products, Boots failing.Recent recommendations regarding this business are as follows: "Becareful to purchase anything from this comy", "Spill water on them before you buy them", "Spill some water on them first", "Cancel an order when it’s within a better time frame", "DO NOT BUY FROM THEM".
Most users want Timberland to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | London, EnglandMy money
Preferred solution: Full refund
User's recommendation: Becareful to purchase anything from this comy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, OhioComplaining
I was contacted if there was a resolution and I haven't heard anything
Preferred solution: Exchange full refund or replacement
User's recommendation: Spill water on them before you buy them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manchester, New HampshireComplaining
User's recommendation: Spill some water on them first
Ignored cancellation
Preferred solution: Full refund
User's recommendation: Cancel an order when it’s within a better time frame
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dubai, DubaiAm checking on an order i placed on Wednesday at your website
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery update
Preferred solution: Deliver product or service ordered
Missing Order
User's recommendation: DO NOT BUY FROM THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasDelivery update
Returned item
Pensamos que nos habían cancelado el pedido he hi como uno nuevo y ya nos llegó el primero que estaba a nombre de mi esposa con la misma dirección
Shoe size
Refund that i never received
Order never came
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRetour
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Prospect, IllinoisDefective belt
Preferred solution: Deliver product or service ordered
User's recommendation: Would not recommend purchasing it again.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Powhatan, VirginiaCustomer Service is Terrible
Sorry about the formatting. PissedConsumer is messing it up, no matter what I do.
First, a lazy rep looked at the fact I changed my location and said it was done.
I said, "No, my email address needs to change, not my physical address." So someone else changes it and tells me the change is only for orders & shipment details. They cannot change my original email (which isn't original because I've had 2 others before). I inform her I used to write software, and anything can be changed in a database, but not by tech support. I mention that I'm weary of tech supports around the country having 0 relationship with their web developers.
Yet someone else comes back to say it's not possible; they're not allowed to do it. DUH, I just told those people that they couldn't do it; web development has to. Tell me the language and pay me enough, and I'll do it! SMH
What did businesses do?
Have a global meeting and executives told these employees they can be marginal now? Told software development that tech support doesn't know them, so they can hide? Did they give employees permission to lie because they have anonymity now? Did they tell them they can get away with saying anything and hoping it sticks against the wall?
Also allow a bunch of foreigners that need reading comprehension lessons and stop trying to speed-read?
This has reached epidemic proportions now and turning our 1st-world shopping experience into a 3rd-world support nightmare ... nationwide in the U.S. After the crux of the pandemic, customer support has been trashed by executives who don't care.
My orders have already gotten munched by something else developers did to their database, and now I have to create a new account to change email addresses? It says I only have 1 order when I've got MANY!
I told her that I'm deleting that email eventually, and if they can't even write code to change an email address, how are my old orders going to get merged to a new account? Someone else came back telling me some gobbly-gook to try, and I told them they made no sense. If I ever lose my password after deleting that email, I won't be able to recover my account. What a joke those people are.
It's beyond ridiculous that when they don't know something, instead of asking, they just tell someone it can't be done or talk out of the sides of their neck.
If I call on the phone, I hear roosters in the background. So, they're at home and in another country. God forbid they call someone instead of talking 'ish.
I've been in computers since 1978, before PC's and the internet were invented. Worked my way from hardware to software.
I know when these employees are lying. I know when web development has stalled in lieu of these dangon phone operating systems. I know when there is no QA and developers are allowed to make all kinds of mistakes.
I wouldn't have lasted 6 months with this kind of incompetence when I was writing code.
What a waste of my time, and WHERE ARE ALL MY ORDERS over the years? I'm 65, so they have misplaced tons of them.
- Good quality
- Customer service stinks
- High priced
Preferred solution: Make developers change my email address or write that functionality into their server code. No address for website issues.
User's recommendation: Don't give employees simple tasks to accomplish and screen shot (save) all your receipts. They will delete them & don't care!
About
, , , ,
Timberland is a store and a very popular brand. Company offers such products as clothes, footwear, gear and so on. All products have very high quality and are very comfortable. Company was founded in 1952 and since that time became very popular among customers. Today, Timberland Brand is famous all around the world. Company has official retailers in the U.S., United Kingdom, Deutschland, Austria, Spain, France, Italy, China, Hong Kong, Japan, Singapore, Taiwan, and Malaysia. Every season Timberland creates unique advertisement using all new technologies. Every customer: men, women, kids will find clothes for them as well as sport wear and gear.
Timberland is ranked 981 out of 4768 in Footwear and Clothing category
USA
Brands Related to Timberland
Companies Similar to Timberland
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Forgot to say, just as I used to be able to change my email address before, those same developers need to return that functionality to the server's software. It isn't that difficult, given other things that can be updated.
Modify/merge. A 10 year old can do it.