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Timberland has a misleading and fraudulent warranty
Hello: I had sent a pair of boots to Timberland for warranty repair service. They sent the boots back with a form letter that said the boots were over the one year warranty return period and therefor denied my warranty claim. This was a lie. I contacted the Better...
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1.0
I didn't like
  • Misleading and fraudulent warranty policy
#1432567
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Timberland sucks (being polite). Cheap Walmart boots are MUCH BETTER QUALITY than Timberland boots. I wasted money sending boots back to Timberland (fell apart in closet between hunt season). Timberland has all boots made in china of inferior quality, and and NOT...
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1.0
#1415226
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Timberland - Anti fatigue system is a joke

Timberland - Anti fatigue system is a joke
Timberland - Anti fatigue system is a joke
Timberland - Anti fatigue system is a joke
I just bought brand new Timberland steel toe boots. Hypercharge I believe. Probably my 10th pair over the years. Be aware, the anti fatigue sole in the boot is NO MORE! The removable insert in the boot is the new anti fatigue system. Total scam!!! A 1/4 inch of padding is all. I talked with customer service and they said I’m stuck with them, 160$ down the drain, and my feet friggin hurt!
1.8
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Warranty
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#1399266
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Purchased 120.00 steel toed shoes for work . Only working 8 hours a day inside work . Went to 10 hours a day 5 months ago . The inside of both shoes has fallen apart . Sad enough the shoes is only 8 months old started falling apart after 3 months. Very disappointed...
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#1380601
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Timberland - Sole cracking in half
Timberland - Sole cracking in half
I also paid good money for a boot for work that they advertise as professional but it is way less than that I called customer service and go the same thing it's out of warranty because the manufacture date was not in the 12 mo window how do I know how long the store...
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1.8
#1353906
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I highly satisfied with timberland not to happy now

my sole is coming apart.
3.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1351628
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Timberland does not warrenty there boots. Customer service is worse than an outsourced service center in the Philippines. DO Not BUY From Timberland.
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Anonymous
Anonymous

Yes same problem paid 189 dollars the boot are a piece of garbage no good costumer service, never again poor quality

Anonymous
Tom

I agree, they do not back their product, they make it look like the soles are thick but they are so thin that that they split open after only a few months of wear. I contacted...

2.3
#1336369
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Timberland boot sole came apart
Timberland boot sole came apart
After nine months of wear the right sole of my Timberland pro ($150.00) boot separated from the boot bottom. I contacted Timberland and was told that the since the boot was over twelve months past purchase it was out of warranty and tough luck. Never again will I buy...
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#1308266
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I work in construction. The company I work for reimburses employees for one pair of boots per year. This policy means I buy a pair of boots if I need them or not. Usually I buy Red Wing boots. Anyway, a couple of years ago bought a pair of Timberland Pro boots and...
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2.3
I didn't like
  • Sold me a defective product and refused to replace
#1288154
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Contact Timberland

Mailing Address:
The Timberland Company
200 Domain Drive
Stratham, NH 03885
USA
Phone:
(603) 772-9500
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Timberland Products and Services

I recently purchased my first brand of Timberlands. I luckily was able to get them for a very cheap price, and in my size and my favorite style. These shoes were not broken in, and I got them for a production I was in. The quality of the shoes were very nice. They had...
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#1266831
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